Products
Completion Hub
Handle what AI can't finish. Route human review, provide managed experts for edge cases.
This is distinct from verification
Completion Hub is not about whether the outcome counts commercially. It is about getting the work done correctly — handling approvals, exceptions, and human judgment before a result is even claimed. Most AI products hit a ceiling: the AI handles the bulk of the work, but a percentage of tasks require human judgment. A clause that could be read two ways. A claim with unusual circumstances. A permit that doesn't fit standard categories.
Without a structured way to handle these cases, the product either fails silently, creates manual work for your team, or gets stuck waiting for the customer to figure it out. Completion Hub closes that gap. It turns edge cases from a liability into a managed, auditable workflow.
Completion Hub provides two modes. Workflow gives you the software — routing, approval queues, policy checks, exception handling, SLA management, sign-off capture with credential verification. Use it when you have your own reviewers and need the infrastructure to manage them. Managed gives you the experts — credentialed professionals provided by Acretix, domain-matched to your task types. Use it when you need expert completion without building your own operations team. Both modes produce completion records that flow into Outcome Measure as evidence.
Completion Hub is configured by the Task Specs you build in Deal Designer — what triggers human review, what credential is required, what turnaround time applies.
The routing and approval software
Routing and approval queues
Route tasks to the right reviewer based on task type, domain, credentials, or configurable policy rules. Manage approval queues with SLA enforcement, escalation paths, and overflow handling. Queue visibility is real-time — managers see what is pending, what is late, and what has been completed.
Policy checks and exception handling
Apply policy rules at each workflow step. Flag exceptions automatically based on configurable criteria — high-value transactions, unusual characteristics, conflict-of-interest checks. Route edge cases to specialist reviewers with full context and supporting evidence.
Specialist escalation
Escalate high-risk or high-complexity tasks to specialist reviewers with the appropriate credentials. Maintain full chain of custody and audit trail through every escalation level. Escalation paths are defined in Deal Designer and enforced automatically.
Sign-off capture and completion records
Capture human sign-offs with credential verification and timestamp. Produce structured completion records that flow into Outcome Measure as evidence events — creating an auditable, billable record of every human step in the workflow.
Credentialed experts, provided by Acretix
Managed reviewer teams
Acretix provides credentialed reviewers matched to your domain and task type. Attorneys, CPAs, certified engineers, licensed professionals in your vertical. No hiring, no training, no HR overhead. Reviewers are available within your defined SLA windows.
Domain-matched expert completion
Match each task type to the appropriate credential pool. Contract review routes to licensed attorneys. Tax preparation routes to credentialed CPAs. Permit processing routes to certified engineers. Each expert is matched to the specific credential requirement defined for the task type.
Your AI starts it. A professional finishes it.
How Completion Hub connects to everything else
Completion Hub operates during deal execution — before Outcome Measure even begins counting. Task completions from Completion Hub are ingested by Outcome Measure as evidence events. The deal rules in Deal Designer determine which tasks require human completion and what quality standards apply. Completion Hub is optional — not every deal requires it — but for AI products that need a human step, it is the difference between selling a tool and selling a complete solution.
From AI output to expert completion
Define the Task Spec
Specify what triggers human review, what the expert evaluates, what quality standards apply, and what turnaround time is required. Task Specs are defined in Deal Designer as part of the deal specification.
Integrate via API
The ISV integrates via a single API endpoint. When the AI workflow reaches a step requiring judgment, the platform receives the task automatically. No manual handoffs.
Expert reviews and signs off
The task routes to a credentialed professional from the appropriate pool. The expert reviews the AI's output, applies their judgment, and signs off. The customer never sees the handoff.
Result flows back and is ingested
The complete result returns to the ISV's product. The completion is ingested by Outcome Measure as an evidence event. The AI workflow continues with a complete, expert-verified output.
Turn your AI product into a complete solution
Define your task specs and human review requirements in Deal Designer — then Completion Hub handles the routing, experts, and evidence automatically.